Your first meeting with us is free of charge and without obligation. It is an opportunity for both parties to understand whether we are the right fit for your needs. During the initial meeting, we will ask you about your current financial situation, your goals and priorities, and your experience with and attitude to financial risk. We will explain how our service works, what types of advice we provide, and what our charges are. We will also confirm whether you have a requirement for advice and, if so, what areas that advice might cover. You are under no obligation to proceed following the initial meeting. If you decide to go ahead, we will confirm the scope of work in writing before any chargeable work begins.
If you decide to proceed, we will carry out a detailed analysis of your financial situation — reviewing your existing arrangements, assessing your financial goals, and researching the options available across the market. We will then prepare a personalised suitability report setting out your current financial position, our analysis of your needs, and our specific recommendations. The suitability report will explain why each recommendation is appropriate to your circumstances and will clearly set out the costs of any recommended products or services. We will go through the report with you in full and answer any questions before you make any decision.
If you decide to proceed with our recommendations, we will manage the implementation process on your behalf — completing the necessary applications, liaising with product providers, and handling the administration involved. We aim to keep the process as straightforward as possible for you. We will keep you updated throughout implementation and confirm when each element is in place.
Financial planning is not a one-off event. Your circumstances change, tax legislation changes, investment markets change, and new options become available. Our ongoing advice service is designed to ensure that your financial arrangements remain appropriate over time. If you choose to take up our ongoing service, we will conduct regular reviews — typically annually or more frequently where your circumstances require it. At each review, we will assess whether your existing arrangements remain suitable, consider any changes in your personal situation or objectives, and advise on any adjustments that may be appropriate. Ongoing advice is an optional service and carries a charge, which we will confirm with you in writing before the service commences. You can cancel the ongoing service at any time.
The charge for ongoing advice depends on the complexity of your arrangements and the level of service you require. We will confirm the ongoing service charge clearly before you commit to it, and it will be set out in your client agreement. You can cancel the ongoing service at any time without a penalty charge, though product-level charges may apply to any changes to underlying investments.
For most regulated financial products, you have a statutory right to cancel within a specified period — typically 14 or 30 days, depending on the product. We will confirm the cancellation rights applicable to any recommended product in your suitability report.
A suitability report is a personalised document that sets out your current financial situation, our analysis of your needs and objectives, our specific recommendations, the reasons why those recommendations are suitable for you, the risks involved, and the costs. You should read it carefully and ask us about anything you do not understand before making any decision
It depends on the complexity of your situation. For straightforward cases, we aim to provide a suitability report within a few weeks of the initial meeting. For more complex situations involving multiple products, existing pensions with safeguarded benefits, or business protection, the process may take longer. We will give you an indication of timescales at the outset.
Yes. There is no charge for the initial consultation and no obligation to proceed. We will confirm this in writing before the meeting.